FAQ
Where can I find puzzles images to download?
Now you can download high-resolution reference images of your favourite puzzles!
Go to the puzzle product page or use our search catalogue to locate and download puzzles by theme, artist or product number. Adobe reader may be required.
What if my puzzle is missing pieces?
If your puzzle is missing pieces, please fill out our customer support form found on our support page here. Don’t forget to include where the puzzle was purchased, a copy of your receipt and image of your puzzle with the missing pieces. One of our customer care team members will help you with your inquiry.
Where can I find instruction guides?
You can find instruction guides under each product page or use our search catalogue to locate and download instruction guides by brand, item description or product number. Adobe reader may be required.
What is the difference between Mega Mats and Gelli Mats?
Mega Mats and Gelli Mats are both wonderful choices when it comes to play mats and play gyms! They allow children to explore and play safely.
Mega mats are specially designed from dense foam and perfect for bedrooms, and playrooms. Each are designed with your child’s favourite characters for endless adventure and imagination!
Gelli Mats are our deluxe play mats and come in a variety of styles perfect for newborns and toddlers! We also offer a Luxury mat made with memory foam making it 2.5x thicker and softer. It offers more protection and shock absorption than other play mats.